This policy sets out what IPTV 4K does with information about you. It covers the website at iptv4k.io and the subscription service reached through it. Using either means accepting what is described here. Where this policy says "we", it means the operator of IPTV 4K.
Information you give us
Placing an order or requesting a free trial requires a name and an email address, because the login details have to be sent somewhere. A phone number is optional and is only used when an email bounces or when you ask us to reach you that way. Messages you send through the contact form or live chat are kept so that a conversation can be picked up where it left off.
Information collected automatically
Our servers record the ordinary things a web server records: the address you came from, the pages you opened, rough location derived from your IP address, and what browser and device you used. On the checkout and trial forms we also generate a device fingerprint. Its only purpose is to spot one person opening many trials, and it is not combined with anything that identifies you outside our own systems.
What we use it for
To create and run your subscription, to send the login details and anything else the service needs you to know, to answer support requests, to take payment, to detect fraud and repeated trial abuse, and to see which pages people actually use so the site can be improved. We do not build advertising profiles and we do not sell anything about you.
Payments
Card and other payment details are handled entirely by the payment provider that processes the transaction. They never reach our servers and we cannot see them. What we receive back is confirmation that a payment succeeded and a reference for it.
Who else sees your information
Only the suppliers that make the service work: the payment processor, the email provider that delivers your login, the live chat provider, and our hosting and infrastructure suppliers. Each of them is given the minimum needed to do its job. We will also disclose information where a valid legal request requires it, and we would push back on one that did not.
How long we keep it
Order and billing records are kept for as long as accounting and tax rules require. Support conversations are kept for two years. Trial requests that never turned into a subscription are cleared after twelve months. Server logs roll off after ninety days.
Cookies
The site uses cookies to remember what you selected on the pricing page while you move to checkout, to keep a live chat session attached to the right conversation, and to count visits in aggregate. Blocking them in your browser will not stop you reading the site, but the plan picker and live chat will forget where you were.
Your rights
You can ask for a copy of what we hold about you, ask for it to be corrected, or ask for it to be deleted. Deletion requests are honoured except where a record has to be kept for accounting reasons, and we will tell you if that applies. Depending on where you live you may also have the right to object to particular uses or to complain to a data protection regulator. Write to the address below and we will respond within thirty days.
Children
The service is sold to adults. We do not knowingly collect information from anyone under 18, and if we discover that we have, the record is deleted.
Changes to this policy
If this policy changes materially, the effective date at the top of the page changes with it and the new version is published here. Continuing to use the service after that means the revised policy applies.
Contact
Questions about anything on this page, or a request about your own data, should go to:
Email: help@iptv4k.io
Contact form: iptv4k.io/contact